Customer Experience/Service

Restaurants are struggling to fill positions and turning to technology to overcome labor shortfalls, and see growth that would otherwise be nullified from lack of adequate staffing.

Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls, not only helping them conduct calls more efficiently, but also leading to better sales and more satisfied consumers.

At- and away-from-home food market is forecast to grow 8% in 2022 as consumers eat more meals at home, according to research from IRI and NPD Group.

Savvy travel and hospitality companies should continue leveraging technology to understand who their customers are, what they want in the moment and uncover insights that can drive customer conversions and overall experiences.

These floating homes are loaded with technology and sustainability.

When it comes to smart technology, Americans expect it at hospitality venues. Plus, 80% of consumers prefer to visit restaurants where they know all staff are treated well.

Identify high-value customers before they’ve spent a dime. Better yet, you may already have the solution in your existing tech stack.