Customer Experience/Service

Overall hotel guest satisfaction declines 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms.

Guests can create avatars to explore the Moxy Universe and can scan a designated QR marker to unlock a minimum of five challenges throughout the hotel's guestroom and public spaces to win great prizes.

Hotels often lack the ability to extract value from data in their CRM and PMS. Here’s how technology can help.

Viqal addresses the challenges of staff shortages and unfair online review practices by using its technology powered by acoustic smart sensor and A.I. to analyze how people experience their visit in real-time and activate existing staff on-the-spot to better attend to guests.

On entering their room, displays greet guests with a personalized welcome message accompanied by curated music, tailored to their genre preference. The intelligent display features enable guests to enjoy interactive guitar and yoga lessons, as well as Hard Rock’s exclusive record player program as well as other fun and useful options.

This partnership will significantly enhance the check-in and check-out experience for guests at Hudini’s partner hotels through facial recognition technology.

At the 173 Beefeater restaurants, PolyAI will help customers make table bookings over the phone.

The iconic property will soon have a mobile guest app with mobile check-in and mobile key, guest messaging, and GEMS®, INTELITY’s suite of rich staff-facing tools for streamlined service and engagement between the hotel and guests.