Customer Experience/Service

The Rosewood Mayakoba Luxury Resort announced today at HITECH that they have completed the deployment of a fully converged wireless mesh network from BelAir Networks. Guests and staff alike are enjoying the benefits of the wireless network.

The collaboration between the Control4 and Simplikate, announced at HITEC, is expected to result in a single solution that offers digital concierge services with affordable with hotel room automation.

The annual Hotel Visionary Awards recognize hotel companies on a basis of innovation, thought leadership, and forward-thinking vision. Peninsula Hotels, Fairmont Hotels & Resorts and MTM Luxury Lodging take top honors in 2008.

conScore's recent study finds that 72 percent of online bookings come through supplier websites which are driven by economy class brands, such as Best Western. Many hotel groups are now beginning to shift their online ad dollars away from premium brands in an effort to attract budget conscience customers.

When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born.

High speed internet access is becoming a necessary amenity for any hotel. Get the scoop on the five HSIA innovations that you need now.

Restaurants and hotels alike face the difficulties of labor related issues while at the same time trying to satisfy the needs of top tier customers. Several operators share how technology is the key to mitigating these problems.

Eleven Station Casino properties plan to update their guest-response systems with MTech's Internet-based solution. This will consolidate operations of the11 property-based PBX operations to an offsite, centralized Guest Call Center facility.