Customer Experience/Service

Zagat, through a partnership with OpenTable, now gives restaurant goers the ability to make real-time dining reservations at over 4,000 locations via a new mobile phone application.

The latest in property management solutions are not only innovative but sure to raise the industry bar. Web capabilities, customizable systems, and SMS messaging are among the latest in PMS capabilities.

The latest generation of table management systems promises a new level of sophistication and accountability when it comes to seating guests and turning tables. Insiders share the latest and greatest solutions.

New Castle Hotels & Resorts' launch of UniFocus' GUESTScope guest survey systems across all independent properties is expected to evaluate guest satisfaction and employy engagement.

Kokua Hospitality rolls out Flyte Airline Information Systems across their portfolio to better serve business guests and differentiate properties.

One of the toughest challenges that independent hotels face is brand distribution. Although independent hotels lack many of the resources of the larger brands, there is one outlet that managers can turn to: the Internet. Rodrigo Machaz, general manager of the Memmo Baleeira Hotel, shares some tips and strategies that will increase guest visits through Web direct channels.

The latest Goin6 tour takes travelers through California's best public golf courses. Pelican Hills in Orange County and Harding Park, or Pasatiempo in the Monterey/San Francisco Bay area are among the listed destinations.

Best Western International is set to rollout a new property management system interface from MSI that will support their Gold Crown Club International (GCCI) guest loyalty program in over 550 properties.