Customer Experience/Service

The UK's Real Hotel Company and Amadeus ink a deal to install their PMS solution in 15 properties by the end of the year, with plans to install the solution in an additional 40 properties in time for the London 2012 Olympics.

Through a recent deal, StarCite and Amadeus agree to provide integrated online travel management and meetings management services. This new integration will enable meeting attendees to book travel on Amadeus e-Travel Management directly from the StarCite Attendee Management application when they are registering for a meeting.

Newmarket International, Inc., a sales and catering software solutions for the hospitality industry, signs a new partnership with The Knot Inc, an international wedding planning resource to connects meeting planners and consumers with hotels and other event venues.

Hampshire Hotels & Resorts select Alcatel-Lucent's IP communications solution for a variety of in-room functions. Bedside video phone intercoms, interactive LCD displays and Internet protocol television are among the new features to be installed.

Loews Hotels' new guest incentive program is based on stays, not points. Free Internet, late checkout, guaranteed rooms and upgrades are among the incentives that guests can quality for after a minimum of two visits per year.

The Luxury Collection Hotels & Resorts redesigned website features travel content, photography from the National Geographic Image Collection, a global cultural calendar and 24 hour concierge access.

Prospective guests can now realistically "walk through" the Best Western Eden Resort accommodations through the addition of a virtual tour to their website. Guests can view the lobby entrance, guestroom options and Arthur's Restaurant.

Millennium Hotels and Resorts is set to utilize an employee engagement initiative across 15 US properties through UniFocus, a performance, workforce management and closed-loop feedback solutions provider.