Customer Experience/Service

When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm.

Are you in the market for a new point of sale system? A sneak peek at Hospitality Technology's 10th annual Restaurant Technology Study tells us that one in five restaurant operators will look to replace their POS system within the next 12 to 24 months, with a keen eye to systems that can offer accounting and financial solutions, labor management, and business intelligence capabilities.

For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore.

New design aims to bring guests in, enhanced functionality tailors the Web-booking experience in the hopes of increasing online revenues for member hotels

Buckhead, Atlanta's InterContinental Hotel uses a license plate recognition system to eliminate bottlenecks with digital cameras, self-serve request kiosks and POS terminals.

On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries.

Starbucks Corporation announces a new comprehensive communications agreement with AT&T that will enhance the enterprise networking capabilities for Starbucks by streamlining business operations and enhancing the customer experience.

eTelemtry's Notify manages Internet access usage, enables upselling of premium bandwidth services, displays custom ads in guest web browsers