Customer Experience/Service

  • Consumers More Ready for Kiosks than Operators

    The third annual Self Service Technology Study, published by Hospitality Technology magazine, reveals that consumer interest is strong for self-service options in the hospitality industry.
  • A Web for Mom

    I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.
  • Evolution of a Classic

    Steak & Shake stays fresh with new menu offerings and a focus on quality service
  • Living in the Lap

    Resorts up their luxury appeal with discerning technologies
  • Deep Dish POS

    Pizza chains use point-of-sale systems for more than just completing orders
  • Impact Printers

    With the many elements it takes to operate a successful hospitality enterprise, the printer doesn't always come first to mind. But the right match of printer to application can give a bustling business just the edge it needs to boost productivity, sales and customer satisfaction.
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