Customer Experience/Service

The Sheraton Atlanta Hotel becomes one of the first properties in the nation to implement real-time audio recordings of guest feedback via in-room phones.

North Carolina's The Proximity Hotel and Print Works Bistro is awarded the highest level of LEED certification by the U.S. Green Building Council.

By the end of 2008, Destination Hotels & Resorts will complete the roll out of the Avalon BUZZ Report to monitor customer satisfaction and feedback over the internet.

Situated in the Allegheny Mountain at White Sulphur Springs, West Virginia sits the Greenbrier Resort. Facing the need to update lagging technological services, the Greenbrier decided on a major upgrade starting with the deployment of an in-building wireless solution to eliminate cellular coverage gaps. A year later, their system is flawless.

In an effort to increase sales of unused small meeting rooms, Starwood Hotels & Resorts is listing its meeting room inventory online through a recent partnership with Worktopia.

Fairmont Hotels & Resorts launch an enhanced version of its award-winning website. New features include mobile device compatibility, destination itineraries, 360 degree virtual tours and more.

The Royal Resorts Group is now able to support high-speed wi-fi, video security and POS systems resort-wide through the recent installation of WLAN gear from BelAir Networks.

The Red Hawk Casino, which opens December 2008, will utilize a casino floor network of 2,000 Sentinel III full color in-game displays flexibility to create and deploy customizable, downloadable media directly to gaming machines on the floor.