Customer Experience/Service

The Mirage Hotel & Casino is upgrading 3,000 guestrooms to include TeleAdapt's MediaHub connectivity panels, allowing guests to plug and play personal media devices through the hotel room television.

The MGM Grand Macau employs IP networking and wireless solutions from Cisco in an effort to better server guest personalization and increase staff productivity.

Boston's Copley Square Hotel installs a wireless networking solution from Colubris for free guestroom Internet access, and will serve as a platform for future wireless business applications.

The 2008 Breakthrough Awards, presented annually at Hospitality Technology's Restaurant Executive Summit, were presented to uWink, Cara Operations, and Marco's Pizza for their achievement in technology innovations, guest services, and brand growth.

Hotel 1000 is launching an interactive entertainment application that allows guests to access a virtual concierge, view photos and video and listen to music through a touch screen Microsoft surface.

The Four Points by Sheraton in Norwood, MA is using an air purification system that removes allergens and irritants from surfaces, fabrics and air flow across 10 percent of the hotel's 202 rooms.

High speed Internet access is arguably one of the most important hotel technologies for both guests and staff alike. Ensure a reliable, "always-on" network with tips in the areas of bandwidth reliability, knowledge, and management.

A seven-year agreement between Club Med and Alcatel-Lucent to install and manage telephony systems begins with the update of 30,000 lines in the Paris corporate headquarters.