Customer Experience/Service

The third annual Self Service Technology Study, published by Hospitality Technology magazine, reveals that consumer interest is strong for self-service options in the hospitality industry.

Self-service hotel offers bargain rates instead of staff

Steak & Shake stays fresh with new menu offerings and a focus on quality service

Resorts up their luxury appeal with discerning technologies

I have a plea this year for Mother's Day. In honor of moms everywhere, I implore all companies with an online presence to up their games.

Pizza chains use point-of-sale systems for more than just completing orders

With the many elements it takes to operate a successful hospitality enterprise, the printer doesn't always come first to mind. But the right match of printer to application can give a bustling business just the edge it needs to boost productivity, sales and customer satisfaction.