Customer Experience/Service

The OlaKala satisfaction portal is a new release from MKG Qualiting that allows hotels to create and manage customized satisfaction surveys.

Foxwoods's selection of Netezza's Performance Server data warehouse appliance and SAS Marketing Automation is expected to help management better understand and serve its 40,000 daily customers.

Last year, management for Las Vegas' Golden Gate Hotel & Casino wanted to upgrade the hotel's property management and POS systems to streamline operations and improve the guest experience. Since the implementation of two Agilysys solutions, hotel management has improved productivity in nearly every area of operations.

For the hotel industry, recently riding high on years of record profits, the good times have ended suddenly, and no one knows when they may resume, writes Joe Sharkey for The New York Times.

VSONA's online reputation management products offer restaurant and service sector clients new capabilities for tracking and managing online customer testimonials.

According to the National Restaurant Association's Restaurant Performance Index, the majority of operators are still optimistic about future sales growth despite October's report of declining sales and traffic.

Through their recent partnership, visitors to HotelsCombined.com can search and compare real-time availability and rates from FastBooking's portfolio against over 30 other online accommodation reservation sites.

More Than Group and the Wyndham Hotel Group are just two major European Hotel chains that have selected Samsung's hospitality TVs.