Customer Experience/Service

What will the guest of 2020 expect from their hotel experience? From dynamic packaging to in-room technology and everything in between, explore the thought processes of the guests of the future and learn how technology will play a huge part in the hotel industry in the years to come.

Schweitzer Mountain Resort hopes to identify the correlation between employee job and guest satisfaction through the selection of UniFocus' STAFFScope.

Personality Hotels' selection of GuestWare is expected to make it easy for the company to recognize and reward those loyal guests who visit any of its seven boutique properties.

Setai San Diego will utilize multiple UniFocus solutions to collect reliable business intelligence about its associates, guests and meeting planners.

Viva McDonald's debuts on the Las Vegas Strip and features an array of media rich technology solutions with the aim of providing a unique and fun dining experience for its guests.

In parts one and two of this three part series, Deloitte examined the outlook for the US consumer of hospitality services and offered three of four marketing and sales functions that will mitigate financial burdens during this downturned economy. In part three, learn the last strategy to achieving financial success by focusing loyalty programs on value.

The Seven Stars Resort is able to dedicate more time to customizing guests' experiences instead of filling our paperwork thanks to the recent installation of a concierge assistant.

Hardee's franchisee, Boddie-Noell, knows what it takes to fully manage its customers' drive-thru experiences. The use of real-time drive-thru timers is helping to shave down drive-thru wait times and provide management with individual store performance indicators.