Customer Experience/Service

GuestCentric Systems' online booking and marketing service is now available for Spanish, French, German, Italian and Portuguese speaking markets.

FastBooking Yield Management for IDeaS helps hoteliers maintain consistent room prices across third party websites.

Flyte Systems enters into an agreement with EscapeWire Solutions to integrate its real-time airline flight information software solution with EscapeWire's digital signage and free-to-guest television services.

In an effort to connect with a cross section of urban young adults, Church's Chicken will deploy a new advertising campaign for 2009 which draws upon video game and text messaging promotions.

Cvent's Professional Services Group is a turnkey consultation program that provides operators with hands-on assistance and strategic consultation services for surveys and data analysis.

Open Hospitality is now offering clients tailored Search Engine Marketing programs that will allow hotels to sustain a robust Internet presence with potential and prior guests.

Loyalty is not a linear concept. With the vast integration of research and survey technologies across customer loyalty fronts, many operators fail to take a number of variables into account when measuring guest loyalty. Learn why loyalty extends beyond the bounds of purchasing behavior and how to measure for behavioral and emotional customers.

Treasure Island Hotel and Casino is giving guests a sneak peek of six overnight accommodations through the use of interactive "walk-through" online tours.