Customer Experience/Service

Restaurant dining returns to pre-pandemic levels as markets, models and mechanics are likely to influence the sector over the next 10 years, according to Deloitte's research.

One key finding: Guests are frustrated with hidden charges.

Resort on Dubai World Islands embraces Infor HMS property management solution to establish seamless journey for visitors.

Independent hoteliers say the new check-in/-out via SMS feature is a big hit and messaging over SMS is enabling them to compete more effectively with the big brands; Visit Maestro PMS in Booth 1225 at HITEC Toronto June 27 to 29.

51% feel that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries.

App reduces guest frustration and doubles as a great marketing tool.

Fewer than half of all hotels worldwide have a reputation and review management software system as a part of their tech stack, which is problematic when considering the high value consumers place on online reviews.