Customer Experience/Service

This partnership marks a significant milestone for MCOMS and reflects its commitment to delivering innovative and reliable technology solutions to the hospitality industry.

Aimbridge will be able to extend exclusive DIRECTV benefits to its owners that are not available from any other management company, including white glove service and access to DIRECTV HOSPITALITY’s latest technology.

The latest generation of chatbot, driven by the unstoppable growth of AI, will be capable of almost anything. ChatGPT is just a first sample and has already revolutionized absolutely everything.

The inaugural Emerging Experiences Study features data from 800 covert visits performed nationwide at: Chipotle, Panera, Shake Shack, Jersey Mike's, Five Guys, QDOBA, Panda Express, Noodles & Co., McAlister's Deli and Chicken Salad Chick.

New Consumer Trends survey also finds younger consumers prefer SMS from brands over email, and show significant enthusiasm for using Mobile Wallet on their smartphones

This digital innovation also translates to wait time reductions for guests, improved operational efficiency and higher average order value for restaurants.

Sweetpass offers free and paid memberships to earn discounts on menu items and gain exclusive access to brand experiences.

To enhance customer experience is critical for repeat visitors and key to the success of hotel properties, which is why hotel management prioritized music as an element of the Pivovar experience.