Customer Experience/Service

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want.

More efficient and accurate ordering leads to faster delivery, which reduces walkouts, and fewer mistakes lead to fewer comps.

Rollout of the joint technology is underway at three iconic East Coast properties.

When a customer enters, a real-time alert is sent to staff, informing them that the customer has entered and enabling front-of-house staff to offer a personalized greeting.

The author of The Digital Experience Company: Winning In The Digital Economy With Experience Insights, says brands should communicate clearly why the fees are being charged and how they contribute to providing a better service.

The Bitly QR Code Trends Report was created by analyzing platform data from QR Code Generator, a Bitly product, as well as the Bitly Connections Platform, which powers more than 10 billion monthly digital connections.

In addition to QR code payments at all its corporate-owned restaurants, On The Border is the first enterprise entity to deploy Up ‘n go’s guest survey platform.

Treasure Data selected as Customer Data Platform to drive more personalized digital interactions by delivering the right offer at the right time.