Customer Experience/Service

Survey also indicates that consumers are tired of waiting, and the majority prefer to order and pay through mobile devices.

Employee communication, POS, PMS and guest personalization technologies get hotel General Managers fired up.

Brands that prioritize experience tend to outperform their competitors by achieving benefits such as improved brand preference, increased revenue growth, and high customer retention rates.

Shiji ReviewPro has been implemented across 24 Coast Hotels in North America to improve guests' experiences and further enhance Coast Hotel's reputation.

As properties navigate a busy live event season, technology can help brands understand the forces that are driving successful bookings, unlock clues to customers’ preferences, identify ways to improve their offerings and stand out among the competition.

Unique hospitality start-up deploys digital advantage to delight residents and scale for growth.

Overall guest satisfaction with hotels climbs 6% to an ACSI score of 75, with Hyatt skyrocketing 10% to tie Marriott (up 3%) atop the industry standings at 80.

At MURTEC 2023, Hospitality Technology caught up with Max International Converters President Mike Vigunas to hear about its industry-leading array of liner-less labels including its new dispersible label.