Customer Experience/Service

Founder Zack Oates takes to the MURTEC stage to share how to leverage a guest feedback tool to cultivate repeat customer visits.

The full-service restaurant chain's guest satisfaction scores have increased 5 percentage points vs 2022, and wait times are reduced, PLUS: former Jamba CIO Jyoti Lynch joins leadership team as CTO.

The analysis offers hoteliers valuable insights into guest satisfaction trends and provides a comparative measure against current industry standards.

The guest experience platform has gone all in on OpenAI's GPT-4 and believes hotels will need to embrace AI-driven solutions to stay competitive.

The global technology platform will power personalized guest experiences to increase revenue while providing deeper guest insights for the global hospitality company.

The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same.

An alliance between the CFO and CIO is essential for unlocking the full potential of digital technology and translating it into profit.

By adopting Thynk, the resort can now foster stronger digital relationships with its guests, optimize sales and marketing performance and identify new opportunities for additional revenue growth.