Customer Experience/Service

The 5th annual Customer Engagement Technology Study takes a look at experience through the lens of the consumer. Sponsored.

How gamification strategies can help operators win with more loyalty members, increased bookings, higher incremental revenue and a more deeply engaged staff.

GuestCentric introduces Hotel Messenger, a tool for guests to connect with hotels prior to arrival.

Forbes four-star luxury boutique hotel puts the Kube 5 Portable mobile device charging system in the restaurant and bar, lobby, outdoor patio and meeting space

Turning Point utilizes real-time customer insights and loyalty functionality to help management personalize the customer experience.

National consumer survey unveils insightful diner feedback regarding restaurant reviews, service, complaints and promotions.

A new complete tablet solution for the entire hospitality industry.

High-capacity, reliable bandwidth is vital for hotels to reap service benefits of IoT. Sponsored.