Customer Experience/Service

Augmented reality and beacons are two ways hotels can show tech-hungry Millennials they are ahead of the curve.

Growing operator strengthens guest satisfaction scores across 20 properties with Digital Alchemy.

Sanderling Resort, Northview Hotel Group, Cathay Pacific, Seattle Travel Bureau and Breckenridge Resorts team with Pixlee to engage millennials.

Q&A app, downloadable to personal iOS and Android mobile devices, offers a full menu of services, from general information to housekeeping requests.

The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.

Survey reveals that seamless brand expectations start with millennials, but increasingly present across all age groups.

Flyte Systems provides low-cost property promotions, local events and flight information.

How improving guest experience through unique hotel offerings and an effective digital presence are key priorities for many leading hotels seeking to remain competitive.