Customer Experience/Service

Configurable text and sentiment analytics software allows hotels and restaurants to quickly gain actionable insights into what consumers are saying about brands.

Delta Toronto utilizes GoConcierge to ensure efficient and thorough service across 567 rooms.

The Text It, Get It room service menu lets guests send a single emoji to order items.

New website leverages Sabre's award-winning digital marketing capabilities to deliver an interactive mobile experience to guests, driving online reservations and ancillary revenue.

New booking feature allows diners to select where they sit.

Research by American Express Travel reveals that today is the Age of Connection.

The 11^th annual Restaurant Executive Summit hosts an executive panel that tackles the hot button topic of the rise of the chief digital officer and its potential to upset the status of CIOs.

After adding Digital Key to its HHonors App in August, the hotel giant reports it has been downloaded over half a million times so far.