Customer Experience/Service

Hospitality CRM solutions provider partners with international spa, golf and leisure booking system company to connect with guests and strengthen loyalty and revenue.

Mistakes to avoid and best practices in the era of virtual service.

MasterCard powers first commerce application within SoftBank Robotics' Humanoid Robot "Pepper."

New solution from Original Review provides real-time food and service feedback from diners at their table, while also populating a new consumer-facing restaurant review site.

Mobility and the cloud enable more effective cross-department communications.

Recapping what was seen, heard and learned at MURTEC 2016. Sponsored.

Same-day online guest experience feedback through Maestro system improves property services and loyalty.

Globant urges companies to deliver more effective digital interactions between consumers and brands.