Customer Experience/Service

Leveraging iBeacon technology and 3-D mapping, the hotel's interactive wayfinding mobile app provides guests with turn-by-turn, point-by-point navigation and directions in the palms of their hands.

6 strategies to help operators offer guests a more secure IoT network.

Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.

Hilton allows guests to customize in-room experience via Hilton Honors app.

The eats and amusement operator searches for ways to leverage customers’ smartphones to improve their guest experience and looks to virtual reality as a differentiator.

Hotel guests have immediate access to room controls, hotel services, restaurant information and more.

Pizza Inn Express, or PIE for short, is designed to give customers a fast, seamless experience.

The KNOW Glitch product integrates with the hotel's PMS and assists hotel staff with capturing, tracking, investigating and closing guest complaints.