Customer Experience/Service

Hotels recognize that guest preferences have become more sophisticated, requiring AI to sift through big data and provide hoteliers with important insights to personalize the hotel stay experience.

Guests staying at Hotel EMC2 during Valentine's Day weekend were treated to chocolates, roses and a funny valentine via the property's onsite robots.

Restaurant bar concept Interesting Shadow uses Epson's 3LCD laser projectors to display real-time information about drinks, special offers and table reservations.

The guest experience at casinos is dependent on the right balance between too much and too little technology.

Earnings conference call reveals a focus on improving guest experience with improved response to online, mobile ordering.

Sands Resorts leverages six strategies to centralize guest and marketing data into one customer platform to personalize communication, drive revenue, and build guest loyalty.

Higher TripAdvisor scores show hotel beacon guests value personal service, fast request fulfillment.

HT advisors look ahead to reveal top IT goals, plus predictions on what buzz-worthy tech will shape hotels and restaurants in the year ahead.