Customer Experience/Service

Certification improves a property’s profitability, guest satisfaction, and employee retention.

Hotels recognize that guest preferences have become more sophisticated, requiring AI to sift through big data and provide hoteliers with important insights to personalize the hotel stay experience.

Guests staying at Hotel EMC2 during Valentine's Day weekend were treated to chocolates, roses and a funny valentine via the property's onsite robots.

Restaurant bar concept Interesting Shadow uses Epson's 3LCD laser projectors to display real-time information about drinks, special offers and table reservations.

The guest experience at casinos is dependent on the right balance between too much and too little technology.

Earnings conference call reveals a focus on improving guest experience with improved response to online, mobile ordering.

HT advisors look ahead to reveal top IT goals, plus predictions on what buzz-worthy tech will shape hotels and restaurants in the year ahead.

Seventy percent of hotel guests report a positive experience with personalization, therefore hotels should collect and leverage data to provide a more personalized experience before, during and after stays.