Customer Experience/Service

2018 Industry Outlook
HT advisors look ahead to reveal top IT goals, plus predictions on what buzz-worthy tech will shape hotels and restaurants in the year ahead.
Hotels: Harness Data to Provide a More Personalized Guest Experience
Seventy percent of hotel guests report a positive experience with personalization, therefore hotels should collect and leverage data to provide a more personalized experience before, during and after stays.

SevenRooms Launches Toast Integration with Seattle-Based Ethan Stowell Restaurants

Ethan Stowell Restaurants can now capture historical guest visit and spend data for all reservations to personalize service and marketing.
Make Artificial Intelligence Work For Your Restaurant

Take artificial intelligence (AI) from buzzword to bottom-line impact in a MURTEC session entitled “How AI Can Improve Operations: Enhancing Guest Experience & Driving Sales.”
Viejas Taps Agilysys to Enhance Guest Services During Casino & Resort Expansion

Viejas Casino & Resort will implement Agilysys’ InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to improve food and beverage delivery and enhance guest service throughout the planned casino expansion.
Guest Impatience Is Setting the Pace for Hotel Tech Implementation in 2018

Guests want tools and technologies in place that will remove friction and deliver value.
Japanese Hotel Guests Treated to Self-Parking Slipper Tech

ProPILOT Park Ryokan offers guests self-parking slippers, tables and floor cushions using Nissan's ProPILOT Park autonomous parking technology.
Hospitality Banks on "Experience" to Motivate Guest Loyalty in 2018

From surfing lessons to $300,000 ski packages, travel companies are finding new ways to personalize the guest journey with unique experiences.
China's Yelp Equivalent to Offer Consumers VR Restaurant Tours

VeeR VR partners with Dianping to release the 360 Black Pearl Restaurant Manual.
NRF '18 Musings: What Comes First, the Analog or the Digital?

2018 Industry Outlook

Hotels: Harness Data to Provide a More Personalized Guest Experience

SevenRooms Launches Toast Integration with Seattle-Based Ethan Stowell Restaurants

Make Artificial Intelligence Work For Your Restaurant

Viejas Taps Agilysys to Enhance Guest Services During Casino & Resort Expansion

Guest Impatience Is Setting the Pace for Hotel Tech Implementation in 2018

Japanese Hotel Guests Treated to Self-Parking Slipper Tech

Hospitality Banks on "Experience" to Motivate Guest Loyalty in 2018

China's Yelp Equivalent to Offer Consumers VR Restaurant Tours

NRF '18 Musings: What Comes First, the Analog or the Digital?