Customer Experience/Service

Take artificial intelligence (AI) from buzzword to bottom-line impact in a MURTEC session entitled “How AI Can Improve Operations: Enhancing Guest Experience & Driving Sales.”

Guests want tools and technologies in place that will remove friction and deliver value.

Viejas Casino & Resort will implement Agilysys’ InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to improve food and beverage delivery and enhance guest service throughout the planned casino expansion.

ProPILOT Park Ryokan offers guests self-parking slippers, tables and floor cushions using Nissan's ProPILOT Park autonomous parking technology.

From surfing lessons to $300,000 ski packages, travel companies are finding new ways to personalize the guest journey with unique experiences.

VeeR VR partners with Dianping to release the 360 Black Pearl Restaurant Manual.

The partnership is based on a software integration of Nuvola’s guest service management platform with the integrated mobile messaging, enhanced push-to-talk, and location awareness for employee safety support of the BluIP app.