Customer Experience/Service

Zingle also joins forces with Viator to message guests pre-arrival with nearby activity options.

Hoteliers looking to invest in a DAS must be prepared for a sometimes-unpredictable industry trajectory.

Using a mobile app, visitors interact with digital menus, place drink orders, and access detailed information about brewing techniques.

Enterprise-wide solution will provide resort accountability and business intelligence to improve operational safety and sustainability performance.

Santa Monica resort hotel deploys KEYPR’s cloud-based platform so that guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System.

So far, Alexa is automating an average of 240 item and service requests and 700 guest questions about the hotel/surrounding area per 1,000 occupied rooms.

Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.

Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.