Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement. With rising expectations, surprise and delight has been replaced by expected and assumed. In this mega-trends special report, HT pulls together data from its 2016 Lodging Technology Study, combined with insight from industry thought leaders and hoteliers, to find out more about what’s shaping technology spending today. From mobile key to location-based data, these are the top technology goals and capital investment priorities in 2016.
Wyndham Worldwide Corp.’s CIO Scott Strickland sees data consolidation and mining as the lynchpin of innovation. The company’s new multi-year data initiative is cloud-native and utilizes a combination of BI and AI tools.
HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.
Known for being at the forefront of many “hotel industry firsts,” chief among them first to market with a mobile app and first to offer online booking, Choice Hotels continues to be a technology leader. In an exclusive interview, <em>HT</em> spoke to Todd Davis, CIO, to get insight into the status and strategy of the new ChoiceEdge platform. In addition, Davis shares his perspective on what has made Choice Hotels an innovation leader, including how data is not a byproduct of technology, but rather is driving it.
Panera Bread launched its Panera 2.0 concept which sought to have stores rely on fully-integrated technology to speed up and thereby improve the customer experience by removing friction points for ordering, picking up and paying for food. In this interview, Panera's Sr. Vice President and CIO John Meister talks about the technology behind Panera 2.0, including custom-built POS software and the integrations that empowered a faster front-of-house to ramp up production in the back of the house.
Black Angus Steakhouse battled back from bankruptcy to emerge with a growth roadmap to success. CEO Merry Taylor fills <em>HT</em> in on the details about the importance of investing in e-commerce initiatives, Black Angus Steakhouse's game-changing new sports bar concept and its profitable partnership with OpenTable.
Wyndham Hotel Group is ushering in an era of innovation that focuses on next-gen guest room technologies, sustainability, and connectivity for its guests. In this exclusive interview, <em>HT</em> sits down with senior level executives to discuss the company's deliberate strategy for tying IT development to revenue goals, and the 1,000 page document that paved the way. Also go inside the Wyndham guest room for a look at some of the proprietary solutions that are already boosting guest satisfaction, and a preview of what's still to come.
In the competitive lodging and travel industry, hotel operators are seeking innovative ways to drive business and enhance the service they provide to guests. Technology is increasingly becoming a key differentiator. Hospitality Technology has selected three lodging operators to honor with 2014 Hotel Visionary Awards. Red Lion Hotels for its inspired website and booking channel, La Quinta Inns & Suites for its performance management solution, and Mandarin Oriental for its physical IT test lab that mimics an actual guest room. This month's cover story offers exclusive interviews and profiles of each award-wining initiative.