Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement. With rising expectations, surprise and delight has been replaced by expected and assumed.
In this highly anticipated annual report, Hospitality Technology queries restaurant technology executives and the vendor community to get a broad view of what trends are driving the point of sale landscape.
Known for being at the forefront of many “hotel industry firsts,” chief among them first to market with a mobile app and first to offer online booking, Choice Hotels continues to be a technology leader.
Papa Gino's CIO, Paul Valle, reveals how the company is embracing business analytics that delve deeper than merely financial metrics. By examining marketing, operations and customer feedback, Papa Gino's has been able to gain more complete intelligence and ultimately drive sales.