Cover Story

  • Embracing Disruption: 2016 POS Software Trends Report

    In this highly anticipated annual report, Hospitality Technology queries restaurant technology executives and the vendor community to get a broad view of what trends are driving the point of sale landscape. Restaurant execs were asked to share what features they're most looking for in their next POS software upgrade plus the business goals that are driving those investments. HT also tapped the vendor community to provide highlights of 2015 offerings, forward-looking plans and predictions for what trends will impact the POS. The result is a comprehensive look at what factors will be effecting change at the point of sale.

  • Speeding Up Fast Casual

    Panera Bread launched its Panera 2.0 concept which sought to have stores rely on fully-integrated technology to speed up and thereby improve the customer experience by removing friction points for ordering, picking up and paying for food. In this interview, Panera's Sr. Vice President and CIO John Meister talks about the technology behind Panera 2.0, including custom-built POS software and the integrations that empowered a faster front-of-house to ramp up production in the back of the house.

  • Starwood Opens the Door to Next-Gen Engagement
    In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

  • New Threats in an Evolving Data Landscape
    While much is made of payment security, foodservice and lodging companies also face added pressure to ensure that guests’ personal data is safe.

  • 2015 Hotel Visionaries
    Every year, Hospitality Technology magazine seeks to acknowledge lodging leaders who have succeeded in achieving measurable impact on service and operations with forward-thinking tech initiatives. The 2015 Visionary Awards were presented to Hilton Worldwide, for its rollout of digital room selection; Fontainebleau Hotel, for its achievements with a speedier mobile check-in strategy; and SilverBirch Hotels & Resorts, for its infrastructure upgrade and ERP project that delivered operational improvements and positioned the company for continued growth. This month's cover story features exclusive interviews and profiles of the award-winning initiatives.

  • Business First, Technology Follows
    Church's Chicken CIO Marcus Wasdin takes a decidedly business-centric approach to technology design to lead the 63-year old brand into a digital future. The company is focusing on a global standards technology guide and digital initiative in 2015, and has eyes on the promise of Internet of Things for a wealth of operational efficiencies. In this exclusive interview with HT, Wasdin talks about the company's tech priorities in 2015, and offers a prescription for avoiding the anti-innovation ailment he's dubbed "IT Guy Syndrome."

  • The House that Tech Builds
    While many organizations are outsourcing technology as a way to reduce the cost and complexity of managing their infrastructure, Hyatt Hotels & Resorts is strengthening in-house technology resources. The company is bringing in developers, analysts and more, to develop a hospitality platform that will enable rapid innovation and a competitive edge. This approach, according to Hyatt CTO Matt O'Keefe, empowers a company to deploy technology quickly and to scale; and creates a closer link between the guest and the brand. In an exclusive interview with HT, O'Keefe talks about Hyatt's technology approach and the new hospitality platform that will roll out later this year.

  • Can't Find the Tech You Want? Build It.
    Starting from a single location in 1956, Jersey Mike's Franchise Systems now boasts 1,300+ locations nationwide and has been named a top fast-growing chain by several industry sources. The fast casual sandwich chain fosters growth with a blend of proprietary technology, well-defined vendor expectations, and forward-thinking strategies. CIO Scott Scherer says that staying nimble by bringing the majority of systems in-house has positioned Jersey Mike's for its growth, and helps drive success for franchisees.

  • 2015 Industry Outlook
    HT's editorial advisory board puts a frame around the buzz-worthy technology making waves in their hotels and restaurants and offers their picks for most-promising technology.

  • POS Software Trend Report 2015
    In this annual report, Hospitality Technology investigates the trends and business drivers that are shaping the point of sale landscape. By querying the vendor community, HT recaps the latest innovations, reveals forward-looking plans for technology offerings in 2015, and gleans insights into what trends these suppliers impacting the POS. Also included are the results of the POS Software Reader Survey, where operators reveal plans for investment and features they are looking for in upgrades. Overwhelmingly, both operators and vendors agree the POS has been forever changed by the emergence of new mobile payment methods and the call for greater security – particularly as it relates to the EMV liability shift.
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