Cover Story

Sometimes guiding technology for a major hotel company can seem more art than science. Take Marriott, for example. With 2,600 properties and more than $9 billion in sales, Marriott is clearly the largest and most influential hotel company. And yet, as Marriott's CTO and senior vice president of information technology strategy Barry Shuler readily admits, running Marriott's IT department requires more negotiation than anything else.

The family-dining chain reinvents and refocuses itself for the next 70 years

Hyatt International puts IT to work in its new global strategy The strategy is to create a unified platform for Hyatt in one organizational structure.