Cover Story

  • A Future Bright With Fiber

    Mandarin Oriental Hotel Group has long been at the forefront of innovation and now the luxury hotel company's technology team is turning its attention to the next frontier of connectivity. In this exclusive Q&A with David Heckaman, the company's vice president of information technology, HT gets an inside peek at MOHG's innovation lab, a proving ground for new technologies, and the company's plans to rewire connectivity with fiber optic cabling.

  • Breaking Out of Brick & Mortar

    Fast-casual dining chain Wow Bao is busting out of traditional brick-and-mortar restaurant ops to embrace multi-channel sales. The Asian-inspired eatery just celebrated its 10 millionth sale, not only out of its four Chicago-area locations, but also through pop-ups, online ordering with bicycle delivery or nationwide shipping, festivals, stadiums, and even grocers’ freezers. Geoff Alexander, EVP and managing partner, credits a willingness to embrace technology as one key piece of WowBao's growth. In an exclusive interview, Alexander shares that story with HT.

  • The Property Management Puzzle
    Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.

  • Hotel Visionary Awards 2013

    This past April, Hospitality Technology magazine announced the winners of the Hotel Visionary Awards at the annual Hotel Technology Forum. The 2013 awards were presented to four forward-thinking hotels in two categories: Infrastructure Innovator and Guest-Facing Innovator. The 2013 honorees are: Hyatt Hotels, Choice Hotels International, Conrad Hotels & Resorts and Red Roof Inn. The executives behind the innovative initiatives share their stories.

  • How a Digital Culture Gave Red Mango Ground-Breaking Buzz

    Using social media to drive business is no longer a new concept, but when it's used to generate buzz for a brand that hasn't even broken ground yet, that is truly forward-thinking. HT talks to Daniel Kim, founder of Red Mango USA, about how he envisioned a bold new future for frozen yogurt, not only through product development but by creating a digital culture that would appeal to the unique and devoted customers the company was cultivating through social media channels and loyalty programs.

  • Four Degrees of Separation: Green Becomes Mission Critical for Hotels
    Recently typically conservative world organizations have acknowledged that global temperatures are rising beyond natural patterns, and that we're now moving closer to a future of extremes, where global temperatures will rise by 4 degrees Celsius. The lodging industry - and its IT executives in particular - have a role to play in preventing Climate Change. HT talks to Auden Schendler, VP of sustainability at Aspen Skiing Company, about the unique opportunity the lodging industry has in using the latest technologies to reduce their energy consumption.

  • Red Robin CIO Drives Change Through IT Management

    Red Robin CIO, Chris Laping, reveals his strategy for encouraging his technology team to take on a business transformation role and his overall vision for IT leaders to effect that positive progression. Also check out the behind-the-scenes video of the photo shoot, where Laping describes the company's innovative iPad employee training procedures that are geared towards millennials.

  • 2013 Industry Outlook

    HT's Editorial Advisory Board, comprised of hospitality executives from a diverse mix of industry segments, offers their insights into what challenges and opportunities are emerging in technology for 2013.

  • POS Software Trends 2013

    HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.

  • Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan
    Hersha Hospitality Management (HHM) strives to satisfy owners and guests across its diverse portfolio by implementing a multi-brand tech plan. In an exclusive interview, Hospitality Technology magazine talks to Mike Murray, COO and Naveen P. Kakarla, President & CEO, about the company's multi-pronged approach to technology roll-outs and the investment in a real-time guest feedback platform.
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