Contactless Transactions Are Having Their Moment

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 A look at touchless guest experiences and the innovative solution providers making them happen
By Robert Firpo-Cappiello, Editor-in-Chief - 06/29/2020

The word contactless is everywhere. In response to the pandemic, customers’ desire not to touch anything has risen from that-would-be-nice to must-have, and restaurants, hotels, casinos and theme parks are responding accordingly. Offering guests the ability to place orders and book experiences via mobile and digital, and to fulfill orders as touchlessly as possible is now seen as a key sales driver.