New York's Plaza Hotel Brings Digital Concierge Services into the Fold

New York City’s The Plaza hotel has deployed Intelity’s award-winning ICE Touch (Interactive Customer Experience) software for the iPad. This guest-facing technology makes hotel services and local information available at guests’ fingertips while improving operational efficiencies in the back of the house.
Plaza guests will be able to access anything they need or desire using ICE software on in-room iPads. This gives customers 30 guest services that range from ordering in-room dining; making dinner reservations; arranging beauty and spa appointments to coordinating transportation; getting show tickets; making housekeeping requests and much more. Whatever the Plaza offers, it is there for guests at the touch of the screen. Additionally, the Intelity ICE software will allow guests to browse for local information such as maps and directions, flight and airline information and local offers and discounts.
Intelity’s ICE is an interactive guest service interface with full, real-time backend management tools, that is designed to generate higher revenue, reduce operational costs and increase guest satisfaction. ICE software does this by monitoring guest requests in an easy-to-read format which allows hotel management to identify strengths and weaknesses and streamline services.
ICE technology for hotels is available in five different versions. These include ICE Touch (on in-room touch screens and iPads); ICE Mobile (on smartphones); ICE TV (on in-room TV’s); ICE Lobby (on touch screens) and ICE Connect (on laptops). No matter which version(s) a hotel chooses, ICE is custom branded and designed with the hotel’s guest service content.
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