Chicken Shack Adds Self-Ordering Kiosks

The Chicken Shack, a fast casual restaurant chain with 22 locations, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. and software provider GRUBBRR to produce self-service kiosks for their restaurants. 

The self-service kiosks were purchased to alleviate lines at the cash register and allow counter employees to focus efforts on other tasks. Customers have responded positively to the addition of kiosks and can easily browse the menu and place an order.

The stores’ kiosks are Frank Mayer and Associates, Inc.’s 32” free-standing model running GRUBBRR’s software technology. And because the kiosk and software integrate with the rest of the restaurant’s ecosystem, it’s easy to track and run reports for the various ordering options.

“The kiosks have increased ticket averages, helped with labor by effectively acting as another cashier, and rewarded customers,” Nicholas Vitt, Marketing Director at The Chicken Shack, says.

The Chicken Shack is a fast-growing quick casual counter service restaurant specializing in fresh chicken fingers and wings. The restaurant is committed to a family business approach, defined processes, and the highest quality product and service. With over 15 years in business, the restaurant chain has now grown into five states. For more information, visit www.mychickenshack.com.