Check-in/out (hotel)

The modern boutique hotel incorporates contactless processes and guest communications with higher efficiency at its West Hollywood destination.

Leveraging both AI and chatbot technology, Vouch's guest experience platform allows guests to check-in, make room requests, order food and beverage and get instant answers to commonly asked questions, just by scanning a QR code on their mobile phones.

Digital, contactless and mobile: In 18 months, check-in has completely changed.

From important directive information via wayfinding to automating the check-in process, digital signage technology continues to adapt and play a vital role in evolving the customer experience.

Many think business travel will be a mixture of in-person and digital, saying they expect more online meetings and trainings and increased use of hybrid modalities for business events.

Hotel brand is deploying Virdee kiosks so that guests can choose to check-in using the brand's mobile app or via a kiosk in the lobby.

Newest iteration puts mobile capabilities for exceptional personalized guest services in the spotlight.

New whitepaper outlines essential topics to benefit hotel guests and operators ahead of HITEC.