Check-in/out (hotel)

Led by former Holiday Inn CEO Ken Hamlet, Olive Tree Hotels and Resorts is investing substantially in technology.

With 85% of guests wanting hotels to reduce direct contact, hotels should consider technology investments.

Trend: 76% of hoteliers plan to reduce front desk staff significantly in the next 12 months

Built on the cloud-based IHG Concerto platform, digital check-in provides a safe, streamlined experience as guests return to travel; and supports IHG’s Stay with Confidence program.

Guests now have more choice for a safe, efficient, and flexible travel experience.

The partnership will allow hotels to reduce touchpoints, save the cost of traditional plastic key cards and streamline operations by enabling guests to use their smartphone to check in and access their room.

Hilton’s experts offer their predictions for which temporary adjustments will become permanent and the impact of the pandemic on hotel stays in the future.