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02/02/2022

Buenos Aires’ Luxury Hotel Madero to Transform Guest Experience with the INTELITY Platform

The chic Argentinian hotel has selected INTELITY to elevate service and engage guests with mobile, in-room, and staff technology.
Michal Christine Escobar
Senior Editor (Hotels)
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Hotel Madero

INTELITY® announced a new deal with Hotel Madero in Buenos Aires, Argentina. The modern hotel will implement the entire INTELITY platform, including a branded mobile app, mobile check-in, mobile key, smart-room tablets, and GEMS®, INTELITY’s staff-facing suite of tools.

Located in Puerto Madero, the new and exclusive neighborhood in Buenos Aires, the 197-room Hotel Madero reflects the chic and luxurious area that surrounds it. The property features spacious guest rooms with private balconies overlooking the city and unique artwork by local artists. Guests can enjoy the hotel’s many amenities including a full spa, sauna, a heated pool and a fitness center. The hotel also offers fine dining at their award-winning restaurant, Red Resto & Lounge, and a trendy bar with an outdoor patio. Spacious event rooms are also available throughout the hotel for business or social gatherings.

“At Hotel Madero, we are committed to create unforgettable experiences for our guests, from the moment they walk through the doors and long after their departure,” said Natalia Shargorodsky, CEO at Hotel Madero. “By implementing the INTELITY platform, we’ll be able to automate operations for staff, and elevate the guest experience in a new way.”

The INTELITY platform’s mobile app and smart-room tablets are set to dramatically alter the guest experience at Hotel Madero, delivering an unparalleled level of convenience for visitors. Using the app or tablets, guests will be able to access hotel information, order in-room dining, make amenities and restaurant reservations, and contact staff with special requests. Smart-room tablets replace printed compendiums and menus, and serve as a digital concierge enabling guests to access hotel information, restaurant menus, and nearby attractions.

Additionally, the INTELITY platform’s backend system, GEMS, will automate guest requests and orders, streamline service, and deliver business insights to the management team, allowing them to make adjustments and more finely tune operations accordingly.

“INTELITY is thrilled to partner with Hotel Madero, the exquisite property dedicated to offering guests unique experiences through its design and their many amenities,” said Robert Stevenson, INTELITY CEO. “With the INTELITY platform, every part of the guest journey will be connected through the hotel’s branded app, providing Hotel Madero’s guests with a more seamless, convenient and memorable experience.”