Bertucci's Updates Online Ordering and Puts Back-Office Management in the Cloud

Bertucci's Italian Restaurant has expanded its partnership with MICROS through the deployment of MICROS webOrdering, a fully integrated online ordering program and the cloud-based back office platform, mymicros.net. MICROS converted Bertuccis' legacy online ordering application to MICROS webOrdering across its 94 corporate locations within a 30-day period.

 

MICROS's mymicros.net business intelligence solution, with the MICROS myinventory and mylabor modules, are also being implemented across all 94 locations.

 

Bertucci’s, known for its Brick Oven pizza and classic Italian dishes, has relied on MICROS technology for 22 years. After Bertucci’s incumbent online ordering vendor announced it would cease operations within 30 days, Bertucci’s turned to its long time technology partner, MICROS, with very challenging requirements for web design, system performance and project management agility that included an aggressive 30 day deadline for implementation across all locations to ensure no down time with its online ordering service.

 

MICROS accepted this challenge and converted the sites to MICROS webOrdering ahead of schedule and under the projected budget, with improved brand design, expanded functionality, and streamlined integration and data management techniques. MICROS webOrdering allows Bertucci’s customers to place orders over the Web. Once an order is placed online, it is conveniently sent to the MICROS POS Workstation and processed like any other carry out order with no interruption to employee workflow.

 

Bertucci’s will also leverage MICROS mymicros.net business intelligence platform to improve inventory management through the MICROS myinventory module and manage its workforce with the MICROS mylabor module. The browser-based data warehouse, mymicros.net, will aid Bertucci’s in tightly controlling operations by providing data intensive reports across the enterprise with drill down options to view statistics at each of its 94 locations in real-time.