ARTICLES BY THIS AUTHOR
- 4/5/2017
Optimizing Efficiency
- 2/14/2017
Finding Flexibility at the POS
Pieology positions itself for rapid growth with cloud-based POS rollout. - 12/19/2016
Marriott Guests Shape Future Hotel Experience
If you want to define the future of hospitality, you have to constantly find ways to stay ahead of trends and anticipate consumer needs. Matthew Carroll, vice president of global brand management at Marriott Hotels, discusses the company's "Live Beta" hotel concept where guests can test the newest service concepts first-hand and give feedback in real-time.<br /> - 10/9/2016
Voice Command Key to Frictionless Hotel Experience
Guests don't want to master new technology, so give them the freedom of speech - 9/8/2016
3 Ways Tablets Deliver on Experience
The CEO of Saint Marc Pub – CafÉ, Bakery & Cheese Affinage, details how the company departed from traditional service methods and instead allows guests to choose how much human interaction they want. Using tabletop digital menus, the company can offer guests seamless hassle-free purchasing, entertainment, and can even capture feedback before the dining experience ends. - 8/8/2016
Redefining Hotel Design with Virtual Reality
How Carlson Rezidor Hotel Group combines form and function with its BluPrint interface. - 6/12/2016
Lessons Learned from a Digital Deployment
Strategies and best practices to make the most of guest engagement tech rollouts. - 3/5/2015
Achieving the Benefits of Cloud PMS
Mark Zipperer, president & CEO of Pride Hospitality, shares his experiences in moving to a cloud-based property management system. - 6/4/2014
6 Ways to Win Loyalty in a World of OTAs
Aspen Ski Company advisor shares how hotels, resorts can build a digital strategy that encourages guests to book direct.