Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 4/27/2023
Amid Hotel Headcount Woes, Hospitality Leaders Can Turn to Technology for Support
Today’s workers—even the service-sector employees that lost, rather than left, their pre-pandemic roles due to reduced need—expect more from employers, from pay to culture to flexibility, support, and more. - 4/25/2023
HT Talks Tech: Claudia Infante, SVP of Revenue Strategy, Margaritaville Enterprises
Career success often results from listening to specific pieces of advice and surrounding oneself with a strong support system. - 4/25/2023
CASE STUDY: Luxury Casino Hotel Pinpoints Location of Smoking After Installation of Sensors with 24x7 Molecular Monitoring
Smoking detection system provides immediate return on investment and increased customer satisfaction. - 4/25/2023
Engaged Hotel Employees Lead to Engaged Guests
With the right tools and strategies in place, hotels can deliver exceptional service and exceed guest expectations while also fostering a happy and engaged workforce. - 4/24/2023
Cashless Payments Are Essential for the Hospitality Industry's Relevance
On top of vending, micro market and laundry services, there are other revenue streams that the hospitality industry can expand into by adopting cashless in their operations. - 4/23/2023
CASE STUDY: Czech-Inspired Texan Hotel Enhances Guest Experience with Music
To enhance customer experience is critical for repeat visitors and key to the success of hotel properties, which is why hotel management prioritized music as an element of the Pivovar experience. - 4/19/2023
5 Ways AI Improves the Hospitality Industry Guest Experience
We are witnessing a technological reckoning between hospitality capabilities, health/safety needs and guest expectations. It’s anything but business as usual. - 4/18/2023
GMs Tell the Truth About Tech
Employee communication, POS, PMS and guest personalization technologies get hotel General Managers fired up. - 4/18/2023
The Future of Hotel Cloud Telephony is Single-Sourced, Affordable, and Globally Available
More than ever, hospitality general managers need to consolidate voice and data. To be successful, cloud-based PBX systems must have the technology, integration and disruptive pricing structure to make it not only work, but also economically viable. - 4/18/2023
Redefine Customer Experience by Embracing Digital First Models
Brands that prioritize experience tend to outperform their competitors by achieving benefits such as improved brand preference, increased revenue growth, and high customer retention rates.
