ARTICLES BY THIS AUTHOR
- 3/14/2024
All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption
A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more. - 3/13/2024
Elevating Excellence: Eleven Madison Park's Pursuit of Hospitality Greatness
Discover how Will Guidara’s meticulous attention to detail and relentless pursuit of guest satisfaction propelled Eleven Madison Park to the top of the culinary world, rewriting the rules of hospitality along the way. - 3/12/2024
Driving Profitability Through Sustainability: Insights from Industry Leaders
Discover how Mendocino Farms and Out West Restaurant Group are using technology to not only cut costs and enhance sustainability, but also create a happier workforce. - 3/12/2024
Tech Titans Dish Out Insights During a Live Hospitality Hangout
MURTEC '24 kicked off with a dynamic discussion featuring Hospitality Hangout podcast hosts Michael Schatzberg and Jimmy Frischling alongside industry leaders Christopher Demery, CTO of Blaze Pizza, and Andre Vener, Founding Partner of Dog Haus, delving into evolving guest expectations and the future of restaurant technology. - 3/13/2024
Navigating the Evolution of Travel Loyalty: Consumer Shifts and Brand Strategies Unveiled
Discover how consumer attitudes towards travel loyalty programs have shifted in the past 12-24 months and learn about the key priorities for loyalty brands in maximizing customer lifetime value. - 3/8/2024
Leveraging Technology to Prevent Hotel Chargeback Fraud in 2024
From leveraging chargeback analytics to implementing AI-powered fraud prevention tools, hotel CTOs have a range of strategies at their disposal to safeguard against chargeback fraud in the digital age. - 3/8/2024
The Death of the Cookie Is (Finally) Upon Us
Amidst the chaos of the cookie's demise, there's potential for adaptation and thriving in a cookie-less future, presenting both challenges and opportunities for hospitality businesses. - 3/8/2024
From Check-In to Check-Out: AI's Role in Non-Linear Hospitality Journeys
By leveraging AI, hospitality leaders can redefine service excellence, offering guests a memorable, personalized, and seamless stay. - 3/11/2024
Lessons from the Frontline: Using Tech to Enhance EX in the Hospitality Industry
Learn how Kerzner International's innovative approach to internal communications boosted employee morale and retention rates. - 3/6/2024
Technology is Revolutionizing the Experience for the Agent and Traveler
AI-powered virtual assistants help travel agents with productivity, enhancing workflow and streamlining tasks.