ARTICLES BY THIS AUTHOR
- 1/18/2024
Four Essential Digital Ordering and Guest Experience Trends Shaping Luxury Hotels in 2024
Virtual concierges, automation, and personalization are just a few areas where tech adoption will soar in 2024. - 1/18/2024
SaaS: The Future of Hotel Guest Apps – A Deep Dive into 2024 Trends
Scalability, flexibility and cost-effectiveness are three key benefits for adopting a SaaS model for guest apps. - 1/16/2024
Resort Properties, Waterparks & Cybersecurity… Oh My!
Resort properties face very unique challenges when it comes to ensuring a great guest experience. Here are three common tech questions and their answers! - 1/16/2024
The Holy Grail of the Hospitality Industry: The Commercial Strategy Platform
Hotels embracing Commercial Strategy Platforms see increased collaboration, innovation, and profitability. - 1/16/2024
Leading the Path to a Sustainable Future
Leaders in hospitality can come together to reduce their carbon footprint and build a sustainable industry for the future. - 1/16/2024
Exploring Practical Applications of GenAI in Hospitality: An HTF Super Session
From SEO expertise to multilingual avatars, Robert Dawson demonstrated during HTF 2023 how GenAI will soon become a powerful tool in hoteliers’ hands. Dawson will speak at MURTEC 2024. - 1/10/2024
How to Make the Right Tech Investments in 2024
There are three specific criteria hotel tech executives should use before making any investments this year to ensure both guests, upper management and the IT team are happy. - 1/10/2024
New Research: Qualtrics XM Institute Finds Consumer Trust in Hotels Lags Other Industries
In 2019, consumers trusted hotels more than the average across all industries, but this trust plummeted in 2020. It has since recovered somewhat but consumer trust remains lower than it was in 2019 and lower than other industry sectors. - 1/9/2024
5 Hotel Tech Trends to Watch Out for in 2024 and Beyond
From the demise of the check-in desk to the rise of biometric-based guest processes, here are five trends that will reign supreme in 2024. - 1/9/2024
Voice Channel Resilience and Added Value for Upscale and Luxury Hotels
The way to add value for luxury guests is to craft an excellent voice channel experience; convenience, responsiveness, customization and knowledge of the product will always be critical.