Michal Christine Escobar
ARTICLES BY THIS AUTHOR
- 9/4/2024
Beyond Basics: The Rise of Hyper-Selective Guests and What It Means for Hotels
In a world where guests expect more personalized experiences, hoteliers must harness the power of data to stand out. By feeding granular information into OTA platforms and syncing it with hotel operations, they can create seamless, tailored stays that keep guests returning for more. - 9/3/2024
Tock's 10-Year Journey: From Alinea to American Express
Celebrating a decade of innovation, the reservation software company reflects on its origins in fine dining, its growth into the hotel sector, and its future with American Express. - 9/3/2024
Smart Hotels, Happy Guests: The Future of Hospitality Lies in Connectivity
With smart technology and strong connectivity, hotels are transforming operations, enhancing guest experiences, and leading the charge in sustainable travel. - 9/3/2024
Former Booking.com CSO Sounds the Alarm on Rising Cyber Threats in Hospitality
Spencer Mott, with a storied career in crime prevention, highlights the urgent need for advanced cybersecurity measures as the hospitality sector becomes a prime target for online fraud. - 8/27/2024
Tech and Trust: The Digital Path to Sustainability in Hospitality
From data management to certifications, discover the trends shaping the future of sustainability in hospitality and how your hotel can lead the way. - 8/26/2024
Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society. - 8/21/2024
The Unsung Hero of Hospitality: Digital Asset Management
While often overlooked, Data Asset Management systems provide a critical infrastructure for managing, storing, and deploying digital content efficiently—a vital component in the hospitality sector. - 8/20/2024
8 Ways Hoteliers Can Get the Most Out of Attribute-Based Selling
Attribute-Based Selling (ABS) was once seen as an ambitious concept in the hospitality industry, but it is now becoming a reality in hotels worldwide. - 8/20/2024
Beyond the Hype: The Real Impact of Robots in Hotels and Restaurants
RobotLAB CEO Elad Inbar shares how advancements in robotics are reshaping the hospitality industry, addressing labor challenges, and improving operational efficiency. - 8/19/2024
Bridging the Learning Gap: How Data-Driven Training Can Transform Hospitality's High Turnover
As the hospitality industry grapples with soaring turnover rates, traditional training methods are falling short. Discover how a metrics-based approach to learning can align L&D programs with business goals, driving better service, cost efficiency, and employee retention.
