ARTICLES BY THIS AUTHOR
- 4/10/2024
Case Study: New POS Tech Generates Revenue, BOH Efficiencies for Prep & Pastry
The breakfast/brunch concept found that changing out their POS technology during COVID-19 created significant improvements across the board. - 4/9/2024
4 Tips to Attract & Retain Gen Z Employees
Gen Z requires hoteliers to take a fresh look at both their management and operational strategies. - 4/10/2024
MURTEC 2024 Workshop Dives into Digital Transformation 2.0
Executives from Zaxby’s Franchising LLC and Acumera share their perspective on the industry's progression from monolithic systems to edge computing, along with insights on mitigating security risks posed by IoT devices and AI implementations. - 4/10/2024
The Top 3 Security Issues Facing Hotel CIOs Today
By implementing advanced technology, fostering a security aware workforce and collaborating with industry partners, CIOs can safeguard their organization and property, ensure brand loyalty and trust and protect guest data in an increasingly digital world. - 4/10/2024
Global Visibility, Local Appeal: Maximizing Hospitality Content with SEO
Crafting a successful local SEO strategy is crucial. Enhance engagement with location-specific keywords, geo-targeting tools like Google My Business, and compelling local stories that connect with your audience on a deeper level. - 4/9/2024
AI Trends Redefining Hospitality Customer Service in 2024
Closed AI solutions, maintaining a human-centric approach and economic challenges for dedicated chatbot providers will become common this year. - 4/8/2024
Hospitality Leaders Must View Industry's AI Revolution Through the Lens of Employees
Transforming hotel management with AI-driven task management enhances employee experience, reduces training time, and improves guest satisfaction, leading to a more efficient and fulfilling work environment. - 4/8/2024
Navigating the Evolution of Restaurant Tech Infrastructure
Tech leaders from Sonny’s, Starbird Chicken and Inspire Brands discussed how restaurant tech priorities, challenges, and strategies are shifting. - 4/4/2024
Omni Hotels Succumbs to Cyberattack
For days, reservation, payments, guestroom door locks and POS systems have been offline. - 4/3/2024
Revenue Management Strategies for the Hotel Industry
Explore hotel revenue management's critical role in optimizing income streams and ensuring long-term financial success and guest satisfaction.