Michal Christine Escobar

Senior Editor, Hotels

Author Profile

Michal Christine Escobar is Hospitality Technology’s Senior Editor, with a concentration on the hotel industry. She has a decade of experience as a B2B journalist. She is responsible for the hotel beat at the magazine and often writes about AI, VR, IoT and other emerging technologies affecting hospitality.

ARTICLES BY THIS AUTHOR

3/18/2025
The AI Dilemma in Hospitality: Efficiency vs. Experience
Chatbots and automation improve operations, but guests still crave personalized service. Can AI and human agents coexist?

Michal Christine Escobar
3/17/2025
How Identity Verification is Transforming the Face of Hospitality
The shift toward AI-powered identity verification strikes a balance between seamless guest experiences and staying one step ahead of fraudsters.

Michal Christine Escobar
3/17/2025
Unlocking Data's Full Potential for Hospitality Brands: The Journey to Collaboration
By harnessing first-party data, and leveraging data collaboration, travel brands can create seamless, personalized customer experiences that drive loyalty, engagement, and revenue in 2025 and beyond.

Michal Christine Escobar
3/16/2025
Unlocking Employee Performance With Training Tech
Restaurants are turning to technology-driven training methods to enhance employee performance, improve retention, and streamline operations.

Michal Christine Escobar
3/13/2025
Cleaning Up Your Tech Stack: How All-In-One PMS Technology and Integrations are Improving Housekeeping
Modern PMS technology is stepping up to ease the ongoing struggles of housekeeping teams.

Michal Christine Escobar
3/11/2025
Red Lobster's Turnaround: Leadership, Innovation, and the Future of Casual Dining
At MURTEC 2025, Red Lobster CEO Damola Adamolekun discussed the challenges and opportunities of leading one of the most recognizable brands in casual dining.

Michal Christine Escobar
3/11/2025
A New Era for Group Travel: Embracing the Digital Shift
As planners demand more efficiency and personalization, technology is revolutionizing the way hotels and event professionals collaborate.

Michal Christine Escobar
3/11/2025
Wyndham, Canary Technologies Find Success Through Collaboration
By working as one team, Wyndham and Canary are proving that partnerships fuel lasting innovation.

Michal Christine Escobar
3/10/2025
The Evolving Role of Service Teams in an Automated World
Learn how businesses can strike a balance between automation and human oversight to maintain seamless operations.

Michal Christine Escobar
3/10/2025
Domino's Playbook for Digital Dominance: Innovation, Honesty, and Customer-Centric Thinking
At MURTEC 2025, Chief Digital Officer Christopher Thomas-Moore reveals how the brand turns consumer pain points into relevant, game-changing solutions.

Michal Christine Escobar