ARTICLES BY THIS AUTHOR
- 7/28/2015
Don’t Make Mission: Engagement a Mission: Impossible
As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience. - 7/28/2015
Enplug Taps TripAdvisor: Hotels/Restaurants to Stream Customer Reviews
A Los Angeles restaurant said the app gives it yet another platform to further engage customers and expand its reach online from within the restaurant. - 7/28/2015
New Threats in an Evolving Data Landscape
While much is made of payment security, foodservice and lodging companies also face added pressure to ensure that guests’ personal data is safe. - 7/27/2015
Bell and Howell Partners with Savioke Inc. for Service Industry Robots
The fully integrated robot delivery services move and interact seamlessly with the humans that they serve; this includes mapping the environment, and interfacing with elevator and telephone systems. - 7/27/2015
Luxury Caribbean Resort and Scottish Hotel Sign On with Crave In-Room Tablets
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising. - 7/26/2015
Apple Users Spend More on Hotels than Android Users
The average price selected by trivago.com users with IPhones and IPads is $166/night, while for Android users, the average price for a searched hotel is $134/night, a difference of 24 percent. - 7/26/2015
Technology Before, During and After the Dining Experience: What Diners Really Want
New research reveals a website menu does matter, as 86 percent of diners regularly check out menus online before dining out. - 7/26/2015
Paytronix Campaign Center Created to Measure/Improve Loyalty Campaigns
Leveraging total campaign history, the platform enhancement brings more data to UI and enables restaurant marketers to determine the success of their campaigns in five minutes or less. - 7/26/2015
Hiring Seasonal Millennials: How Restaurants Can Rely on Big Data to Build a Better Workforce
Talent science utilizes a combination of big data, analytics and performance metrics to make hiring recommendations that take the guesswork out of selecting the right applicant. - 7/23/2015
Starbucks Recent Earnings Jump Partly Due to Digital Initiatives
The company's loyalty program grew 28 percent from a year ago to 10.4 million, and 20 percent of U.S. transactions are now made using mobile devices.