ARTICLES BY THIS AUTHOR
- 1/1/2024
2024 POS Software Trends: Vendors Give A Glimpse of New Features Coming in 2024
POS Software vendors recap their 2023 accomplishments, most innovative features and detail their 2024 plans. - 12/20/2023
Restaurant365's Annual State of the Industry Survey Shows 41% of Restaurants Plan to Invest in AI Tools
Operators are planning to manage challenges with additional marketing technology, promotions, and loyalty programs, as well as investment in the back-of-house tech stack, and salary increases and recruitment. - 12/20/2023
AI Revolution: Transforming Guest Connections, Driving Business Growth
Predictive analytics capabilities enable restaurants to stay ahead of evolving guest expectations, while intelligent automation allows staff to focus on the subtle service touches that create lasting bonds. - 12/20/2023
Trends in Customer-Empowering Tech, ChatGPT Among HT's Most-Read Stories
HT counts down the 10 most-clicked stories of 2023. - 12/19/2023
SpotOn Predicts What Profitable Restaurants Will Be Doing in 2024
Independent restaurants will bend their concepts to maximize revenue, diversify hiring, and reclaim their guest relationships in 2024. - 12/18/2023
Generative AI, Ransomware Attack Among HT’s Most-Read Stories
HT starts counting down the 20 most-clicked stories of the year. - 12/13/2023
HT Talks Tech: How Daily Provisions is Ramping Up Guest Engagement
HT caught up with Ashley Bode, Senior Director of Growth Marketing, and Morgan Wiley, Senior Director of Digital Innovation, to get an update on how Union Square Hospitality Group's Daily Provisions brand is leaning into tech. - 12/12/2023
Integration + Digital Engagement Drive the Hospitality Industry's Transformation
The hospitality industry has been on an exhilarating journey of transformation, and as we step into 2024, the pace of change shows no signs of slowing down. Two crucial aspects of this transformation include integration and digital engagement. Here’s what to expect for these areas in the coming year. - 12/4/2023
Denny’s Courts Hotel Partnerships
The diner is looking for franchisees interested in opening locations near or adjacent to hotels. - 12/4/2023
Building the Right Reputation Through Customer Service, Customer Centricity
An organization that is customer centric trains every employee to ask whether the decisions they make will have an impact on the customer, and if so, what that impact would be.