How Approaching Compliance With Real-Time Data Creates a Better Guest Experience

Compliance Challenges

There are many actions that hotels, restaurants, casinos and other brands need to perform and document - from monitoring food temperatures, recording visitor numbers to checking the toilets. While not always exciting, these everyday duties help keep both staff and guests safe and uphold the brand’s reputation. The volume of this data can be daunting, especially when paper logbooks are utilized. 

Tracking updates, completing reports and conducting audits utilize staff and resources. When systems are manual or not in real-time, these processes require extra time and effort, leading to inefficiencies. As staff struggle to keep pace, there is additional risk of human error and further pressure to stay responsive.

The volume of data can lead to delays in addressing compliance issues, negatively impacting operations and guest trust. The lack of transparency across teams can overwhelm staff and resources and ultimately, lead to expensive fines. Millions of dollars have been paid for selling or providing out-of-date food or lack of cleanliness. The complexity of regulations and evolving standards make real-time data management helpful.

Real-Time Data Solutions

Digital logbooks with real-time data can bring businesses in the hospitality industry more confidence with compliance. Date and time stamped checks offer tangible proof that the company took the necessary steps and required action on time. Brands are able to consistently offer safe and high-quality experiences when they know how and where swift action needs to be taken.

Real-time data allows teams to implement tailored workflows and review dynamic dashboards of information. Automated reminders can ensure tasks are completed on time, reducing the burden on teams. The level of data can help spot guest trends, identify pain points and shift the overall behavior toward efficiency. The whole process becomes more proactive rather than reactive. With real-time insights, companies can proactively address issues before they affect guests. Trends can spot preferences for guests and allow the team to elevate the guest experience with tailored solutions. This in turn improves guest satisfaction and builds trust. 

Some additional opportunities arise with cutting down on duplicated checks and streamlining workflows to increase efficiency. The scalability of real-time data for hospitality businesses with large operations can allow them to manage compliance across multiple locations seamlessly. Large brands can manage thousands of sites and employees every day through digital means. Outstanding service is now possible across all locations. This then allows teams to focus on more important tasks because they have the data they need. Easy reporting and management are now possible.

Real-time data is here to save you money and time so that teams can focus on delivering the best guest experience. Ensure a swift and informed response approaching compliance to build trust and deliver results. 

About the Author

Fred Whipp is the Vice President of Business Development at mpro5, the Process Management App and customer-first solution trusted by food service, retail and facilities management. As an experienced business development executive who leads sales conversations with data, Fred is an expert on best practices and digital transformation.