Anna Wolfe
ARTICLES BY THIS AUTHOR
- 8/18/2024
Transforming the Hotel Ecosystem: Enhancing Both Guest and Staff Experiences
Hotel operators must reconsider the ways in which they interact with guests and staff and look for opportunities to improve. - 8/11/2024
HT Talks Tech: Lori Bolin, President of BrewLogix
HT caught up with Lori Bolin, president and chief strategy officer of BrewLogix, to talk about her background and the technology that landed BrewLogix on Fast Company’s 'World's Most Innovative Companies of 2024' list. - 8/11/2024
WATCH: Will Guidara on Using Anger as Fuel
During his MURTEC 2024 keynote, Guidara shared his principles of “unreasonable hospitality,” helping each MURTEC attendee embrace their role in the service experience. - 8/8/2024
Use Staffing Technology to Focus on Customer Service
Gone are the days of the shotgun approach to finding hospitaity workers. With the advent of geo-fencing, staffing agencies can market directly to potential candidates within a self-defined area. - 8/4/2024
REPORT: Restaurant Loyalty Trends
Based on Punchh's platform powering over 30% of top 100 restaurant brands, the report highlights the loyalty strategies that are turning challenges into opportunities. - 8/4/2024
Travel and Hospitality Companies Are Missing Out on AI-Driven Profits
While challenges still exist in fully harnessing the benefits of AI, there are several key areas where IT departments can maximize their ROI. - 7/30/2024
How Teriyaki Madness is Reducing Friction in the Curbside Pickup Experience
Guests placing orders on the TMAD app can experience curbside pickup that is “faster than a drive-thru.” Staff training is an essential part of the tech rollout. - 7/30/2024
Deadline Extended for 2024 MURTEC Breakthrough Awards
Submission deadline August 29; Awards will be presented during the MURTEC Executive Summit, October 21-23, in San Diego, California. - 7/28/2024
Bojangles Leans Into Catering, Influencer Marketing
How the brand is encouraging more “Bo Time.” - 7/28/2024
Bringing Generative AI to Loyalty Programs
Four ways to leverage AI to improve a guest engagement platform.
