ARTICLES BY THIS AUTHOR
- 9/17/2024
HT Talks Tech 2024: Kris Douglas, VP, Technology at Smalls Sliders
Douglas was charged with reimagining the dual lane drive-thru concept's digital strategic roadmap. - 9/15/2024
Dining Out in the Age of Inflation: Savvy Consumers Stretch Their Dollars With AI-Enhanced Loyalty Programs
Inflation is impacting dining trends, but despite rising prices, consumers continue dining out, increasingly using loyalty programs to get more value for their money. - 9/8/2024
AI as a Tool to Boost Customer Satisfaction
Here's how AI can be used to improve customer experiences in QSRs, from reducing wait times to ensuring the best items are always on the menu. - 9/2/2024
How Customer Feedback Shaped Toppers Pizza’s Off-Prem Strategy
HT Talks Tech and marketing with Adam Oldenburg, CEO of Toppers Pizza. - 9/2/2024
Beyond Plate and Pillow: 5 Ways AI is Redefining the Future of Hospitality
Here are five areas where we are seeing and tasting its impact. - 8/25/2024
Playa Bowls Rides the Wave of Off-Premises Dining
Playa Bowls' CMO and CDO discuss how technology is driving customer convenience and loyalty for the fast-growing brand. - 8/20/2024
5 Things to Consider When Using Background Music
Playing the right music is especially important for restaurants, as it helps create a welcoming environment that encourages customers to linger and return. - 8/20/2024
HT Talks Tech with Cheba Hut's VP of Operations Brian Witte
Cheba Hut’s approach to technology: balancing tradition with innovation. - 8/19/2024
Third-Party Integrations: The Key To Unlocking Seamless Operations At Small Hotels
Not all hotels use technology’s full potential to streamline payments, reservations, event hosting and more. This article explores the advantages these integrations offer, overcoming adoption obstacles, and what this means for guests. - 8/18/2024
HT Talks Tech with Patric Knapp, VP of Operations, Bobby's Burgers by Bobby Flay
Bobby’s Burgers By Bobby Flay deploys IoT-driven innovations for faster, smarter kitchen operations at its new flagship location in Charlotte, N.C.