ARTICLES BY THIS AUTHOR

• 2/2/2025

  Brinker International’s Turnaround: Operational Overhaul and Bold Marketing Revitalize Chili’s

  Improvements in operations combined with bold marketing result in a comeback that one analyst described as “the best of all time.”

  Anna Wolfe

  
• 2/2/2025

  Killer Burger Leverages Tech to Cut Wait Times, Elevate Customer Experience

  To improve the guest ordering experience, Killer Burger is piloting self-serve kiosks at select locations.

  Anna Wolfe

  
• 1/28/2025

  New AI Use Cases for Restaurants

  RTN’s AI Share Group featured cutting-edge solutions transforming restaurant operations.

  Anna Wolfe

  
• 1/27/2025

  Boosting Restaurant Efficiency: Elevating Experiences with Enhanced Cellular Connectivity Solutions

  By boosting cellular coverage, restaurants can ensure POS systems and kiosks have the connectivity they need to stay online and provide a seamless dining experience.

  Anna Wolfe

  
• 1/20/2025

  Starbucks Plans Layoffs, Restructuring

  In an open letter to its partners, Starbucks CEO Brian Niccol announced upcoming layoffs in its support teams. Store-level teams and store hours will not be affected.

  Anna Wolfe

  
• 1/20/2025

  McDonald's to Transform Global Enterprise Systems, Focus on AI, Cloud Solutions

  This renewed agreement with Cognizant will focus on leveraging cutting-edge technology to enhance McDonald's staff enablement, customer experience, and operational efficiency.

  Anna Wolfe

  
• 1/9/2025

  The Android Advantage: A Game-Changer for Restaurant Tech

  For restaurants operating on tight margins, Android POS systems offer substantial savings without compromising functionality.

  Anna Wolfe

  
• 1/7/2025

  How Smart Kitchen Equipment is Revolutionizing Restaurant and Hotel Operations

  Discover how smart equipment transforms restaurant and hotel operations, boosts efficiency, reduces costs, and captivates customers.

  Anna Wolfe

  
• 1/5/2025

  Thin Margins, Big Opportunities: How Restaurants Can Boost Profits with Smart Strategies

  Debunk the common myths about food, labor, and fixed costs, and discover how technology-driven customer retention can transform thin margins into sustainable growth.

  Anna Wolfe

  
• 1/1/2025

  Human-Centered AI: How Hotels Can Embrace Automation Thoughtfully

  From reducing cognitive load for staff to enhancing guest personalization, successful AI adoption requires strategic integration and a focus on human touchpoints.

  Anna Wolfe