Artificial Intelligence / AI

More than three-quarters of Americans would lean heavily on chatbots to improve online travel experience.

Hotel guest experience innovator reviews record-breaking year.

Leveraging machine learning and automation Groupe.io provides micro-apps, BOTS and real time communications to improve productivity of deskless workforces.

Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats.

Fifteen Two Roads hotels will be live with Volara’s secure, accurate and integrated voice-based conversation management platform in 2019

New A.I. solution for hoteliers automates responses to repetitive customer questions, decreasing inbound requests by 40 percent.

Elevated picks Super Hi-Fi’s artificial intelligence platform to improve the retail music listening experience.

During Best Western's 2018 North American Conference, HT's Managing Editor had a chance to sit down with Dowling and learn more about how the company is improving brand awareness and customer loyalty.