Artificial Intelligence / AI

Guests can text Emma at 77477 to receive real-time information on everything from snow conditions and parking to rentals and stats.

Four Seasons Chat is now available on nine messaging platforms, including WhatsApp, and delivering response times averaging 90 seconds or less.

Platform will be used for end-to-end scheduling and forecasting across its 54 locations in California, Washington and Illinois.

Starbucks, among others including hotels, have already formed a partnership with Sunmi.

Autopilot is not a chatbot or digital concierge, instead it offers a website that will guide guests through the booking process and offer the right information, interaction or offer at the right time.  

From business intelligence to voice recognition, restaurants can count on technology to become a bigger part of their back-of-house.

Eventually customers will be able to order through WhatsApp and Facebook Messenger as well.

The best chatbots will be'fed' by a mix of legacy infrastructure for guest profile information and accounting, along with agile resources deployed in private and public cloud environments.