Success Plans Should Include:
- Account representation
- Product feature request processes
- Rollout plans
- Training calendars
- Key performance indicators
4. Build Success Plans with your Partners
One of the ways that partnership plays out is through mutual success plans. Share your KPIs with your technology vendor and work with them to report back the success of technology investment.
Establish an agreed-upon number of KPIs that are tied to your company performance that your partner can monitor. This allows both you and technology partner to share the journey and help you show the positive results.
Tune into the HotSchedules OpX Podcast for an interview with Anthony Mejia, VP of IT at Lazy Dog Restaurant & Bar.