As 2020 winds down, HT takes a look at the most-read restaurant stories on hospitalitytech.com during one of the most challenging years in recent memory for hospitality businesses. COVID-19 dominated the headlines. Restaurant operators are rolling out solutions at warp speed; the most read stories included case studies on how restaurants were pivoting, communicating with customers where they are, the path forward and of course new tech solutions designed for the times.
What restaurant doesn’t want to know what’s next ? This infographic includes 5-steps operators can take now to adapt the dine-in guest experience and earn customers’ trust — and changes to make long-term for the new normal. No wonder this insightful infographic was on the list of the most read stories of the year. Read on!
9. Contactless Transactions Are Having Their Moment
This article explores options for contactless payments, mobile capability, new opportunities for data collection and loyalty, and some of the major suppliers whose services are transforming guest experiences. This article is a must-read for restaurant technologists!