Social Networking

NoMo SoHo Hotel Gives Guests a Complimentary Smartphone Tailored for Hospitality

Smartphone enables visitors to “travel like a local” with free on-the-go connectivity and complimentary international calling.

Best Western Attributes Rise in Guest Satisfaction and Loyalty to VR Staff Training Program, Loyalty Program, Social Engagement

Brand’s far-reaching customer care efforts result in all-time record Net Promoter Score.

5 Tips to Elevate Your Social Media Storytelling

Successful social media storytelling helps to create meaningful and engaging content for current and future guests.

Sprout Social Announces Pinterest Integration

Pinterest integration enables social marketers to create, publish and measure visual content within Sprout Social.

Restaurant Rating App Turns Guests into Advertisers

Customers earn money after rating food and sharing their experience with their social network

Snapchat Offers AR Experience at 3 Theme Parks

Snapchat's AR amps up the theme park experience, social media marketing.

4 Smart Digital Marketing Tactics Keep Tourism at its Peak All Year Long

This details four tips that hospitality businesses can use to help keep new customers coming year-round

New Service Helps Hospitality Combat Negative Online Reviews

Food and Beverage Intelligence offers tools to evaluate FOH ops

Lodging Company Launches Social Media Monitoring System

RCI teams up with CustomerCount to launch a social analytics and support system

5 Analytics Every Restaurant Owner or Chain Operator Should Be Tracking

Today’s rapid pace of change and a strong job market force a fresh look at which metrics are critical to gauge the pulse of your business.

Operators Are Struggling to Find Relevance Among Younger Guests that Demand More Personalized Incentives and Experiences

Oracle Hospitality report highlights four guest archetypes and the opportunity to capture the trust of emerging generations through deeper interactions and social influencers.

Humanizing Brands with Tech

James Park, CEO, Garbanzo Mediterranean Fresh discusses how restaurants can improve guest loyalty based on their omni-channel experience.

2017 Restaurant Technology Study

HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently. Sponsored.

Driving Loyalty with Listening: How Best Western’s Tech Investments are Redefining Customer Engagement

In one year, Best Western has been able to increase its social media responses by 15% and decrease its response time to the guest by 400%.