Social Networking

How Pieology Scores a Four-Star Service Rating

Wi-Fi marketing platform was the secret ingredient to improving customer satisfaction

Study: Online Reviews Remain a Trusted Source of Information When Booking Restaurants, Hotels

The global study, conducted in partnership with Ipsos MORI, polled over 23,000 TripAdvisor users in 12 markets on the use of online reviews and their role when booking hotels, restaurants and experiences.

Taco Bell, T-Mobile Partner on Pop-Up Stores

Taco Bell and T-Mobile created their first co-branded T-MoBell stores to bring the ultimate experience – smartphones + tacos .

Lodging Interactive Launches CoMMingleDIRECT

Service provides 24/7 social media reputation & crisis management for hotels and resorts covering Facebook, Instagram and Twitter.

SOCi Launches Google My Business Posts Integration

New integration enables local businesses to efficiently manage a social marketing strategy on Google, enabling engagement with Google’s vast user base.

QSR Automations Expands its Partnership with Google to Allow Diners to Get on Waitlists

DineTime guest management system customers now have a new way for restaurant guests to view wait times and get on their waitlists.

Research Finds 20% of Millennials Rank Social Space as the Most Important When Choosing Where to Stay

Millennials are more interested in accommodations that offer social, eco-friendly and co-working features than previous generations.

Hospitality: Stop Rolling Your Eyes at Social Media Influencers

Estimated to grow to a $10 billion industry by 2020, influencer marketing shows no signs of slowing down.

How Social Media, Ride Sharing Can Help Hospitality

The smartphone’s role in hospitality extends beyond room keys, maps and reservations.

How Meliá Hotels International Became One of the Top 10 Most Influential IBEX 35 Companies on Social Media

In less than a year, Meliá Grew Its Social Media Following by 15% and increased mobile sales by 491% with help from Hootsuite.

Lonely Planet Pioneers "Bookable Content" with AI-Tech Travel Start-Up TRILL Travel

Acquisition of TRILL Travel allows Lonely Planet to leverage AI tech to convert influencers' digital content into bookable experiences.

Unleash Your Social Media’s ROI Potential

How hotels and restaurant can take their social media strategy from passive to aggressive and effective.

2017 Restaurant Technology Study

HT analyzes data representative of 18,845 locations and compares restaurant innovators to laggards while highlighting how segments are addressing technology strategies and issues differently. Sponsored.

How to Power-Up Your Guest Engagement and Supercharge Loyalty

A successful guest engagement strategy begins with the property’s business objectives, then leverages technology to create a personalized guest journey.