The announcement is the latest milestone for the partnership, which began in September 2020 with the deployment of the original Flippy ROAR to man the fry station. Following an upgrade to Flippy 2 in November 2021, White Castle’s commitment to Miso’s technology was cemented after seeing an immediate positive impact on daily operations and the productivity of its team members.
White Castle has been generating a lot of media buzz recently for its tech initiatives, and for good reason. In addition to its pilot with Miso Robotics, the QSR is tapping into the power of AI and machine learning to fuel vehicle recognition, voice ordering, and much more.
“Our partnership with Miso continues to lead the way on what’s next for back-of-house restaurant operations looking to empower team members with technology to better satisfy customers,” said Jeff Carper, Chief Operating Officer at White Castle. “Having Flippy 2 be a new hire at 100 of our White Castle locations keeps us on a path to achieve big goals at White Castle.”
From revolutionary robotics in the fryer area to sophisticated AI in the drive-thru, White Castle is shaking up the QSR world by embracing cutting-edge tech. White Castle's Susan Carroll-Boser, VP, Technology, and Michael Guinan, VP, Operations Services, talked about the QSRs tech transformation at Restaurant Next.
By taking over the work of an entire fry station, Flippy 2 alleviates the pain points that come with back-of-house roles at quick-service restaurants to create a working environment for its human coworkers that maximizes the efficiency of the kitchen. The improved workflow allows for the redeployment of team members to focus on creating memorable moments for customers. White Castle anticipates many improvements in efficiency, product quality and team member experience as a result of its partnership with Miso Robotics.
Rollouts of Flippy 2 are being phased by region and will be planned out and scheduled in the months and years ahead.
Based in Columbus, Ohio, White Castle owns and operates 350 restaurants dedicated to satisfying customers’ cravings morning, noon and night and sells its famous fare in retail stores nationwide.