Robotics

With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests.

The expectations of hotel guests have changed, with some accelerated by the global pandemic. It’s no longer enough for a hotel to have an idyllic location and offer great services.

During a labor shortage, robotic help is more likely to become a reality.

McDonalds, Hilton and Marriott are among the hospitality brands using Pudu's robots. The International Federation of Robotics predicts that the global service robot market is expected to reach a size of around $20.2 billion in 2023.

Robots can handle mundane tasks, improve service speed and accuracy, and allow human employees to focus on relationship building, but they aren’t a perfect solution.

HT and RTN’s Abigail Lorden moderated the robotics panel discussion featuring David Bloom, Capriotti’s and Wing Zone; Mike Guinan, White Castle; Massimo Noja De Marco, Piestro, Kitchen United, and Miso Robotics.

Pilot service at Rolling Hills Hotel uses PnD-based robot to deliver amenities and food and drinks directly to customers' rooms.

This delivery will be available at the University of North Dakota next semester.

Specialist in Robotic Process Automation (RPA) for hospitality to build on initial success. ​​​​​​​RPA to save staff from menial administrative and data tasks and secure thousands of people hours to manage staff shortages.

Nicole West, VP of Digital Strategy and Product and HT’s 2020 Top Women in Restaurant Technology – Lifetime Achievement honoree, shared details about past, present and future technology projects.

Restaurant operators share their experiences adding robots to the kitchen.