Business Automation

Bolay Kitchen Taps YOOBIC to Boost Communication, Heighten Compliance, and Empower and Engage Frontline Employees
Fast-casual restaurant chain achieves operational excellence with digital workplace solution.
Why Hotels Benefit from a Proactive Approach to Reputation Management
Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.

Labor/Workforce Mgmt/Scheduling
Propelling Travel and Hospitality Forward with a Hybrid Workforce
As the industry continues to face talent constraints, companies must put their faith in technology.
Artificial Intelligence / AI
Turning Up the Dial Knob on Hotel AI
We are on the verge of becoming something akin to centaurs, with the rote tasks at a hotel far better performed by workhorse-like automation tools (the horse torso), liberating the hotel manager for creative thinking or even more face-to-face interaction with guests (the human head).
Artificial Intelligence / AI
Survey Finds 73% of Hospitality IT Decision Makers Say AI/ML Leads their IT/Business Strategy
A February 2023 Rackspace Technology survey reveals that 63% of respondents are using AI/ML for data analysis, followed by 55% using it for product lifestyle management, and 51% as a driver of innovation.
HT-NEXT
Quick Quotes from Hyatt CIO Eben Hewitt
During HT-NEXT 2022, Hewitt participated in a firechat where he explained how CIOs get fired, Hyatt’s experimentation mindset, and more.
5G
These 3 Technologies Will Help Hotels Succeed in 2023
A healthy dose of new technology could play a transformative role in ensuring that hotels continue to offer unparalleled experiences for their guests.
Artificial Intelligence / AI
Food Tech Startup Leverages AI, Automation to Recreate Chefs' Recipes for Home Delivery
CloudChef blends food science, software engineering and AI to precisely replicate chef meals. The venture is backed by chefs Tom Colicchio and Roy Yamaguchi and Tech Titans.
Restaurants
STUDY: Hospitality Businesses are Turning to Technology to do Better with Less
57% of respondents say technology adoption over the past two years has been critical to their business’ survival. Hospitality businesses are implementing automation to save time and streamline operations.
Loyalty
How Technology Will Help Hotels Retain Loyal Customers in 2023
From automation to QR codes, these four technologies can improve the consumer experience, resulting in greater customer loyalty.
Operations
Top AP Tactics to Control Cash and Execute on Payment Strategies
Hospitality companies that continue using manual resources to process invoices are missing out on a chance to become more resilient while improving margins and making work more enjoyable for the accounting team.
Artificial Intelligence / AI
What the Data Reveals About Key Pre-Stay Questions You Can Automate
Beyond the prospects of using automated tools like a chatbot to prevent booking abandonment and save your team time, getting more data on what guests are asking helps to focus your resources and more effectively answer, “What do we do next to grow the brand?”
Customer Experience/Service
Akia Raises $6 Million in Series A Funding to Scale Automation Technology
The Series A funding led by Altos Ventures will enable Akia to scale its automation technology to help businesses manage the ongoing labor shortage.
Hotels
CX Automation Platform Raises $6M
Known for its 'mini apps', Akia will use the funds to scale its automation technology to help businesses manage the ongoing labor shortage.

A collection of news, articles and other featured content about Business Automation.