Business Automation

In partnership with existing investor PSG Equity, General Atlantic to contribute its expertise in vertical software, integrated payments, and the travel and hospitality sector to support Hostaway across international expansion, product development, and AI initiatives.

Automation, data insights, and system connectivity are helping independent hoteliers stay agile, competitive, and profitable in a fast-evolving marketplace.

New restaurant features pick-up cabinets, self-service kiosks and Pizza Hut’s first Hut ‘N Go drive-thru menu. While the restaurant concept is a first in the U.S., it is already operational in more than 80 markets.

The integration enables property managers using eviivo to benefit from a fully automated, secure and centralised property access and automation management system that easily scales with growing portfolios

Chicostay’s digital check-in, in-stay, and check-out solution enhances the guest experience and streamlines Hotel operations on Oracle Cloud Infrastructure.

Customers now have access to information and actionable guidance based on responses through Thynk’s Hospitality AI Sales Agent for Agentforce.

Pickpad’s seamlessly integrates with existing tech systems, setups, and designs. It operates in the background to automate key processes — double-checking order accuracy, updating statuses, collecting data points, and delivering a uniquely personalized customer experience.

HT recently caught up with President and COO Jim Bitticks and CTO Leon Davoyan to talk about the Dave’s of the Future that includes a robotic arm, kiosks and marketing boards. Plus, a new POS and KDS are being rolled out chainwide.